Reservation Policies & FAQ
Deposit & Cancellation Policies
A deposit per room based on your room reservation, package, or length of stay is required to secure your reservation. Deposits are applied to your last night's stay, and will be forfeited in the event of an early departure.
The deposit will be refunded, less $50.00 cancellation fee, if notice of cancellation is received 14 days prior to the arrival date.
Cancellations received within 14 days of scheduled arrival date will result in the forfeiture of your deposit. In the event you must change your reservation within 14 days of arrival, a $50 change fee will be assessed.
Please note that your deposit is non-refundable if you cancel your reservation for special event packages such as Summer Evening Concerts, Candlelight Christmas, Thanksgiving, Enchanted Christmas, and New Year's Eve.
Frequently Asked Questions
When I check for availability, I get the message that nothing's available. What can I do?
Our Inn may be sold out on one or more of the dates you've requested. Please change your dates and try again.
The options you requested may include a room rate or package that is not available. Please change your request and try again.
You may have too many people on your reservation request. There is a limit of four people per guest room or suite. At least one person on your reservation request must be an adult. For multiple and/or adjoining rooms, please contact an Inn host.
There may be length-of-stay requirements for specific dates. Please change the dates you requested and try again.
If you need further assistance please contact an Inn host.
Do you have smoking rooms or pet-friendly rooms?
Pets are not permitted at the inn; however service animals are allowed. All guest rooms and internal public areas of the Inn on Biltmore Estate are non-smoking. There are exterior areas of the Inn designated for smokers.
Do the prices shown online include taxes?
No. All prices quoted are exclusive of applicable taxes.
When is check-in and check-out?
Check-in begins at 4:00 p.m. Check-out time is 11:00 a.m.
I've selected a package that includes admission tickets to Biltmore House. Can I visit Biltmore House before check-in?
Although check-in time begins at 4:00 p.m., if you've selected a package that includes admission tickets you are welcome to visit the estate once the estate opens on your arrival day. It's important to pre-register and pick up your tickets at the Inn. Likewise, you may continue to use your tickets on your check-out day until the estate closes.
Should I make dinner reservations prior to my arrival?
Dining reservations are strongly encouraged and may be made in advance by calling toll-free 800-411-3812. Evening dining choices include The Dining Room at the Inn on Biltmore Estate and the Bistro adjacent to our winery.
Does The Dining Room have a dress code?
Collared shirts and slacks are suggested for men; dresses, skirts, or dress pants and blouses are suggested for women.
If I plan to pick up my admission tickets at check-in, how do I get onto the estate and to the Inn?
Please tell the security officer at the entrance gate that you are registering at the Inn. The officer will verify that you are on the arrival list for the day. Once on the estate, follow the signs to the Inn. From the entrance gate, the Inn is approximately three miles.
Will I be able to charge purchases to my room?
Purchases at any dining or retail outlet on the estate may be charged to your room, provided you have established credit upon check-in by presenting your valid current credit card.
Many packages include meals. Does that include alcohol, taxes, and gratuities?
Package meals do not include alcohol or taxes, for which you must pay separately or by charging to your room. Some packages do include gratuities covering only the food portion of your meal; please read the package details carefully when making your selection.
In order to make my reservation online, you are asking for my e-mail address. Is that required and what is your privacy policy?
If you wish to make a reservation online, you are required to provide us with a valid e-mail address. Please read our privacy policy. If you prefer not to release your e-mail address, you are welcome to call our reservation department toll-free at 800-411-3812 (Monday–Friday 8:00 a.m.–9:00 p.m. and Saturday–Sunday 9:00 a.m.–5:00 p.m. ET).
If I request a particular feature, am I guaranteed to receive it?
We will honor your request for special features to the best of our ability, but we cannot guarantee them.
Didn't find the answer to your question?
Please e-mail us or call 800-411-3812 (Monday–Friday 8:00 a.m.–9:00 p.m. and Saturday–Sunday 9:00 a.m.–5:00 p.m. ET).